Security-Cleared Support Engineer — Healthcare EMR (Onsite)

Oracle; Lansing (MI); Presencial; USD 29 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Resumo da oferta

Oracle Corporation in the United States seeks a Support Engineer for the Oracle Health EMR suite, delivering post-sales support, troubleshooting, and ensuring client satisfaction. You will be the primary contact for customers and collaborate across teams to resolve issues.

The role requires 3+ years in customer/technical support, a Bachelor’s degree, and the ability to obtain government security clearance. Position located in Kansas City, Nashville, or Orlando onsite.

Qualificações

• 3+ years of experience in customer support, technical support, IT services, or healthcare industry.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience with troubleshooting, help desk environments, or ticketing systems
• Ability to work onsite 3 days per week in one of the designated hub locations
• Ability to obtain required government security clearance

Responsabilidades

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
• Collaborate cross-functionally to escalate and resolve complex or critical issues
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
• Prioritize workload effectively to meet service level expectations and client needs
• Provide guidance and support to internal stakeholders on escalated customer situations
• Contribute to a collaborative team environment by sharing knowledge and supporting peers
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Conhecimentos

Customer support

Troubleshooting

Communication

Formação académica

Bachelor’s degree in Information Technology / Computer Science

Ferramentas

SQL

Descrição da oferta de emprego

Oracle Corporation in the United States seeks a Support Engineer for the Oracle Health EMR suite, delivering post-sales support, troubleshooting, and ensuring client satisfaction. You will be the primary contact for customers and collaborate across teams to resolve issues.

The role requires 3+ years in customer/technical support, a Bachelor’s degree, and the ability to obtain government security clearance. Position located in Kansas City, Nashville, or Orlando onsite.