Configuration Support Analyst - Healthcare IT (Clearable)

Oracle; Kansas City (MO); On-site; USD 43,000 - 84,000; Full time

Job summary

Oracle is seeking a Configuration Support Analyst based in Kansas City, MO or other listed U.S. locations for a role requiring U.S. citizenship and ability to obtain security clearance.

The position involves configuring solution-related service requests, gathering requirements, and ensuring change management and workflow validation across supported applications. The candidate will provide Level 2 customer support, assess scope, configure solutions, troubleshoot defects, and collaborate with

Qualifications

• Two to four years of client-facing or customer support experience.
• Two years supporting software applications.
• Associate’s or bachelor’s degree or relevant technical training preferred.
• Demonstrated prioritization and complex problem-solving abilities.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Conduct scope assessment, gather requirements, and configure application solutions.
• Execute change management procedures and validate configuration accuracy through workflow testing.
• Troubleshoot software defects for ongoing support post-implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders within structured service delivery processes.

Skills

Customer support

Software support

Requirements gathering

Problem solving

Education

Associate’s degree

Bachelor’s degree

Tools

SQL

CCL

Job description

Oracle is seeking a Configuration Support Analyst based in Kansas City, MO or other listed U.S. locations for a role requiring U.S. citizenship and ability to obtain security clearance.

The position involves configuring solution-related service requests, gathering requirements, and ensuring change management and workflow validation across supported applications. The candidate will provide Level 2 customer support, assess scope, configure solutions, troubleshoot defects, and collaborate with