Configuration Support Engineer – Health Tech (Onsite 3x/wk)

Oracle

Kansas City (MO)

Hybrid

USD 44,000 - 94,000

Full time

2 hours ago

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Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) with company match

Employee stock purchase plan

Job summary

Oracle Health is seeking a Support Engineer I to provide post-implementation and sustainment support for Oracle Health products. The role collaborates with customers to configure, test, and validate change requests, troubleshoot issues, and document resolutions.

Onsite 3 days per week in Kansas City, MO, with eligibility for security clearances. The position emphasizes building product knowledge, coordinating with internal teams, and leveraging AI-assisted tools to improve efficiency while

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.
3+ years of experience in customer or technical support or healthcare IT.
Ability to work onsite 3 days per week at designated hub locations.
Ability to obtain required government security clearance.

Responsibilities

Serve as primary customer contact via phone or email.
Gather requirements, configure, test, and validate change requests.
Troubleshoot routine configuration and technical issues; escalate complex issues as needed.
Coordinate with peers to report and support resolution of product design or defects.
Document troubleshooting steps and knowledge base articles.
Provide oral and written translation support for technical inquiries as needed.
Participate in after-hours, weekend, and holiday on-call rotations.