Onsite Configuration Support Engineer

Oracle

Kansas City (MO)

On-site

USD 65,000 - 85,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Oracle Health in Kansas City, MO; Nashville, TN; Orlando, FL (Onsite – 3 days/week) is seeking a Support Engineer I to provide post-implementation configuration and sustainment support for Oracle Health products.

The role partners with customers to understand and implement configuration changes, including design additions, testing, validation, and ongoing support. Collaboration with internal teams and knowledge bases is essential.

Qualifications

Experience providing customer support and handling configuration change requests.
Ability to document configurations, test changes, and validate outcomes.
Familiarity with troubleshooting routine configuration and technical issues.

Responsibilities

Serve as a primary customer contact via phone or electronic channels.
Gather requirements, document, configure, test, and validate approved customer changes.
Provide support for design additions or modifications and communicate progress throughout the lifecycle.
Troubleshoot and resolve routine configuration and technical issues; escalate complex cases as needed.
Coordinate with peers to report and support product design, reliability, maintenance, or defect concerns.
Maintain accurate service request and change request documentation.
Contribute to troubleshooting guides, configuration documentation, and Knowledge Base articles.
Partner with internal teams to address customer situations and technical issues.