EMR Support Engineer – Onsite 3 days/week

Oracle; United States; On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) Savings Plan

Employee stock purchase plan

Job summary

Oracle Health is seeking a Support Engineer to provide functional and technical support for the EMR suite. You will act as a primary contact for clients, troubleshoot issues, and drive high satisfaction while collaborating with internal teams.

The role includes on-site work in Kansas City, Nashville, or Orlando (3 days/week), requires US citizenship and the ability to obtain government clearance, and involves after-hours support for critical issues.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in customer or technical support.
• Experience with troubleshooting, help desk environments, or ticketing systems.
• Ability to work onsite 3 days per week in one of the designated hub locations.

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows.
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers.
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms.
• Collaborate cross-functionally to escape and resolve complex or critical issues.
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
• Prioritize workload effectively to meet service level expectations and client needs.
• Provide guidance and support to internal stakeholders on escalated customer situations.
• Contribute to a collaborative team environment by sharing knowledge and supporting peers.
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

Skills

Customer support

Technical support

Healthcare IT

On-site work

Security clearance

Education

Bachelor's degree in IT/CS

Tools

SQL

Ticketing systems

Job description

Oracle Health is seeking a Support Engineer to provide functional and technical support for the EMR suite. You will act as a primary contact for clients, troubleshoot issues, and drive high satisfaction while collaborating with internal teams.

The role includes on-site work in Kansas City, Nashville, or Orlando (3 days/week), requires US citizenship and the ability to obtain government clearance, and involves after-hours support for critical issues.