Conference Services Manager

HHM Hospitality; Groton (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

HHM Hotels in Groton, CT, seeks a Conference Services Manager to oversee the Conference Services Department and coordinate meetings and events with a focus on guest service and sustainability. This role requires collaboration across sales, front desk, and operations to ensure smooth group handling.

The ideal candidate will have 1–3 years of related experience and an associate or bachelor’s degree, with strong planning, communication, and organizational skills driving successful program execution.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' related event/conference experience.
• Strong communication and organizational skills.

Responsibilities

• Plan and conduct pre- and post-convention meetings with clients and departments.
• Coordinate banquet/meeting room setups based on client needs.
• Monitor in-house group activity and assist as needed.
• Coordinate with sales/front office/reservations to manage group blocks.
• Document group activity and input data into systems for reports.
• Follow EarthView sustainability guidelines and safety standards.

Skills

Event planning

Customer service

Communication

Team coordination

Education

Associate or Bachelor’s degree

Job description

Overview

Opportunity: Conference Services Manager

Oversee operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

Your Growth Path

Sales Manager – Director of Catering Sales – Director of Sales

Your Focus

• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Review banquet associates’ work to ensure accuracy.
• Assist sales staff in securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

WorkEnvironment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.