Convention Services Manager

HVMG - Hospitality Ventures Management Group; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible scheduling

PayActive access to earned wages

Paid Time Off

Healthcare benefits

401(k) with 4% match

Discounts on hotel services

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Convention Services Manager to coordinate and execute group events from planning through completion, ensuring exceptional service and satisfaction.

You will serve as the primary liaison between clients and hotel departments, manage all logistics, and drive guest satisfaction for meetings, conferences, and conventions. Strong communication and organizational skills are essential.

Qualifications

• A college degree or two years of hotel experience.
• Previous experience in a similar or related position.
• Additional consideration for completed certifications.

Responsibilities

• Build excellent relationships with clients and hotel associates to ensure seamless turnover from sales to service.
• Create BEOs and group resumes, communicate client expectations to the hotel team, and maximize revenue opportunities by upselling and offering enhancements.
• Serve as liaison between clients and hotel departments to coordinate flawless meetings and events.
• This position may set you up for a progressive career into catering, group sales, or food & beverage and hotel operations.

Skills

Communication

Organization

Customer service

Education

College degree

Hospitality experience

Certifications (advantage)

Job description

As a Convention Services Manager, you will coordinate and execute group events from planning through completion, ensuring exceptional service and satisfaction. You’ll serve as the primary liaison between clients and hotel departments, managing all logistics to ensure flawless meetings, conferences, and conventions. This role requires strong communication, organization, and a commitment to delivering outstanding guest experiences.

Key Responsibilities

• You will build excellent relationships with clients and hotel associates in order to ensures that all hotel events are seamlessly turned over from sales to service back to sales.
• Your daily tasks will include creating BEOs and group resumes, communicating client expectations to the hotel team, and maximizing revenue opportunities by up-selling and offering enhancements to create outstanding events.
• Your boss is the Director of Sales [Director of Catering/CS].
• A job in conference services is a great way to learn about the entire hotel. This position can set you up for a progressive career into catering or group sales, or it could lead to a path in food and beverage and hotel operations.

Education & Experience

• A college degree or two years of hotel experience
• Previous experience in a similar or related position
• Additional consideration will be given to applicants who have completed special certifications.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."\

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.