Conference Services Manager

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Mystic Marriott Hotel & Spa in Groton, CT seeks a Conference Services professional to oversee coordination of conference and meeting groups in line with guest service and sustainability standards.

Responsibilities include planning pre/post-convention meetings, coordinating departmental activities, and ensuring accurate setup and service throughout events, with a focus on EarthView guidelines.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

Responsibilities

• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Coordinate and monitor guest room blocks and special reservation needs with sales/front office/reservations.
• Assign banquet/meeting rooms setup based on client needs.
• Review banquet staff work for accuracy.
• Assist sales staff in securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity and input data into the computer system to generate reports.
• Follow EarthView sustainability guidelines and practices.
• Practice safe work habits and follow MSDS/OSHA standards.
• Perform other duties as requested by management.

Education

Associate or Bachelor’s degree preferred

Job description

Oversee operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

Your Growth Path

• Sales Manager – Director of Catering Sales – Director of Sales

Your Focus

• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Review banquet associates’ work to ensure accuracy.
• Assist sales staff in securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

WorkEnvironment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It