Conference Client Success Lead

Gartner; Irving (TX); On-site; USD 62,000 - 87,000; Full time

Benefits offered by this job

PTO

401k match

Stock purchase plan

Hybrid work environment

Job summary

Gartner is seeking a Client Success professional to onboard clients and optimize sponsorship packages for conferences, both virtual and live. You will work closely with sales and operations to ensure client satisfaction and renewal.

You will manage multiple events annually, travel as needed, and serve as a trusted advisor to maximize the value of each client partnership across various conference products.

Qualifications

• Experience delivering client onboarding and sponsorship management.
• Ability to interpret client requests and respond professionally.
• Excellent communication and presentation skills.
• Strong organizational skills and attention to detail.
• Comfort with travel and onsite event support (3–6 events/year).

Responsibilities

• Serve as primary contact for onboarding and maximizing sponsorship components (virtual or live conference).
• Act as trusted advisor on exhibit products during event cycles to ensure best use of offerings.
• Collaborate with operations, content, program management and marketing for client success.
• Partner with Event Sales to drive satisfaction, retention and growth.
• Cultivate existing relationships through proactive client interactions to understand priorities.
• Drive client call activity to ensure onboarding and proactive service pre/during/post event.
• Provide evidence of value to support renewals.
• Join Account Executives on client calls to support sales or renewals.

Skills

Client success mindset

Strong business acumen

Excellent written and verbal comms

Highly organized

Time management

Independent and team player

MS Office & G Suite

Tools

MS Office

G-Suite

Job description

Gartner is seeking a Client Success professional to onboard clients and optimize sponsorship packages for conferences, both virtual and live. You will work closely with sales and operations to ensure client satisfaction and renewal.

You will manage multiple events annually, travel as needed, and serve as a trusted advisor to maximize the value of each client partnership across various conference products.