Sponsorship Client Success Lead — Live & Virtual Events

Fortune Media (USA) Corporation; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) plan

Vacation days

Parental leave

Tuition reimbursement

Job summary

Fortune Media (USA) Corporation seeks a Client Success Manager to oversee the client experience for Fortune Conferences, delivering sponsored benefits from sale through onsite execution and post-event wrap-up for new and renewing clients.

You will collaborate with sales and cross-functional teams, manage pre-sale and post-sale activities, and ensure exceptional client service across live and virtual events. This NYC-hybrid role requires travel and a strong sponsorship background.

Qualifications

• 6+ years of corporate sponsorship management in a live/virtual event setting.
• Ability to travel domestically and globally.
• Creative mind-set with exceptional attention to detail and great organizational and time management skills.
• Excellent client services experience – comfortable interacting with high-level executives.
• Strong communications and interpersonal skills, with the ability to build rapport with clients and work collaboratively across functions and departments.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

Responsibilities

• You will assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for both new and existing clients as they renew partnerships.
• In your role, you are representing sales as you work with clients, and you are the primary liaison between the sponsor and the internal programming, production, editorial, and marketing teams.
• Partner with the VP of Global Conference Partnerships to communicate conference offerings, sponsorship opportunities, and available inventory to the broader Sales team.
• Collaborate with Sales to develop customized sponsorship proposals that align with client objectives, conference strategy, and available opportunities.
• Maintain and manage sponsorship inventory, ensuring accurate availability, allocation, and visibility into conference offerings.
• Work cross-functionally with Programming, Editorial, Marketing, Production, and other internal teams to assess the feasibility and execution requirements of proposed sponsorship opportunities.
• Support proposal development, revisions, and client requests, ensuring all proposed sponsorship benefits are compelling, accurate, and operationally achievable.
• Ensure all client contract benefits are successfully delivered, working with client, your sales representative and the conference production internal teams to fulfill benefits properly and on time.
• Ability to think strategically, grasping client key messages and priorities, enabling tailored and effective support.
• Maintaining a clear and consistent dialogue with the sales representative to make sure the communication with clients meets their expectations.
• Handle event registrations and communications with client executives and non-oriented executives.
• Build and maintain strong relationships with key client stakeholders.
• Provide exceptional customer service by addressing client inquiries and their concerns in a timeline manner.
• Coordinate with internal teams to ensure successful delivery of client benefits and expectations.
• Develop/enhance and execute custom activation as outlined in contract.
• Provide internal updates via weekly status report.
• Dedicated onsite point person for client executives, ensuring all expectations are met.
• Communicate on behalf of client executives, as needed.
• Assist with client executives’ scheduling, including booking meetings.
• Manage all client-related on-site programs and deliverables.
• Manage on-site client relations.
• Ensure client executives’ experiences as speakers and/or participants are positive.
• Support overall Fortune Conferences sales team onsite as needed.
• Conduct post event reviews with client and sales.
• Support the sales team by identifying opportunities for renewing or upselling additional services to enhance client experiences.
• Work with sales and go-to-market team on post event recap materials post for all tent-pole events.

Skills

Client relationships

Communication

Project coordination

Fast-paced environment

Job description

Fortune Media (USA) Corporation seeks a Client Success Manager to oversee the client experience for Fortune Conferences, delivering sponsored benefits from sale through onsite execution and post-event wrap-up for new and renewing clients.

You will collaborate with sales and cross-functional teams, manage pre-sale and post-sale activities, and ensure exceptional client service across live and virtual events. This NYC-hybrid role requires travel and a strong sponsorship background.