Conference Center & Guest Services Coordinator

Rapport Guest Services; New York (NY); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Job summary

Rapport Guest Services, a division of FLIK Hospitality Group, is seeking a Receptionist for the Morgan Stanley Broadway location. The role involves greeting guests, answering phones, taking reservations, and supporting conference center operations in a fast-paced hospitality setting.

The ideal candidate will have strong MS Office skills, a minimum of two years planning experience in hospitality, and a demonstrated commitment to outstanding customer service. Four-year degree preferred.

Qualifications

• Four year college degree preferred.
• Proficient in Microsoft Office.
• Two years of planning experience in hospitality industry.
• Proactive mindset to anticipate and support changes in our business.
• Keep abreast of industry trends and share information with staff.
• Exceptional customer service abilities.

Responsibilities

• Answers telephones and makes reservations for clients.
• Tracks information in the database.
• Responsible for planning in the conference center.
• Ensures appropriate communication to operating departments including Conference Services, Catering, and Audio Visual.
• Checks all conference rooms before client arrives.
• Ensures rooms are set according to customer standards.
• Ensure Audio Visual equipment is set according to customer standards.
• Finalizes all planning details with clients and distributes to all operating departments.
• Provides business center services when requested.
• Run end-of-day reports.

Skills

Exceptional customer service

Proactive mindset

Industry trends awareness

Hospitality planning experience

Education

Four year college degree preferred

Tools

Microsoft Office

Job description

Rapport Guest Services, a division of FLIK Hospitality Group, is seeking a Receptionist for the Morgan Stanley Broadway location. The role involves greeting guests, answering phones, taking reservations, and supporting conference center operations in a fast-paced hospitality setting.

The ideal candidate will have strong MS Office skills, a minimum of two years planning experience in hospitality, and a demonstrated commitment to outstanding customer service. Four-year degree preferred.