Elite Meeting & Events Planner - Grow with Global Team

Compass Group USA; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks a Meeting and Events Planner in New York. You will lead a team of coordinators and receptionists, ensuring exceptional guest services for our conference center.

You will collaborate with Sales Training, AV, F&B, and space management to reserve rooms, arrange trainings, and monitor service quality, while reporting to the General Manager on operations and performance.

Qualifications

• Bachelor’s degree preferred but not necessary if candidate has related conference services experience
• Have at least two years hotel or conference center experience
• Abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to high standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Responsibilities

• Plans and communicates to all departments the expressed need of the customer
• Coordinate trainings/meetings with Sales Training Department and reserve space
• Acts as a liaison between the Conference Center and all customers
• Prepares all group service orders using room reservation software
• Coordinate with Audio Visual & Conference Services for room setups and AV needs
• Coordinate with Food & Beverage for menu quality and customer feedback
• Assist General Manager in analyzing operations and reports
• Assist in creating quarterly Operational Review reports with data

Skills

Guest services

Customer service

Communication

Team leadership

Problem-solving

Proactive mindset

Excel

PowerPoint

Education

Bachelor's degree

Tools

Room reservation software

Excel

PowerPoint

Job description

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, seeks a Meeting and Events Planner in New York. You will lead a team of coordinators and receptionists, ensuring exceptional guest services for our conference center.

You will collaborate with Sales Training, AV, F&B, and space management to reserve rooms, arrange trainings, and monitor service quality, while reporting to the General Manager on operations and performance.