Conference Center Concierge & Events Coordinator

Rapport Guest Services; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Discount Marketplace

Commuter Benefits

Job summary

Rapport Guest Services, a division of FLIK Hospitality Group, is hiring a Conference Center Coordinator for Moelis NYC. The role coordinates day-to-day conference center operations, greeting guests, handling reservations, coordinating catering, and supporting events.

The position emphasizes exceptional customer service, strong communication, and reliability in a fast-paced environment within a premier corporate setting in New York City.

Responsibilities

• Deliver exceptional customer service to employees and clients.
• Monitor and respond to emails and phone calls.
• Manage reservations and scheduling changes.
• Greet and escort guests.
• Coordinate catering deliveries and vendor access.
• Support special events and executive meetings.
• Communicate effectively to ensure smooth shift transitions.
• Support guest arrivals and check-ins.
• Assist with administrative tasks.
• Monitor email and phone coverage.
• Escort guests to meeting rooms.
• Coordinate catering logistics.
• Provide operational support to both the morning opener and afternoon closer as needed.
• Welcome clients and employees upon arrival.
• Monitor the shared lobby inbox for arrival notifications.
• Greet visitors and: escort guests to their meeting rooms, or direct them to the designated waiting area.
• Monitor and respond to incoming emails.
• Answer incoming phone calls.
• Manage meeting reservations, including: New bookings, Reservation modifications, Cancellations.
• Coordinate with the loading dock.
• Communicate with the Messaging Center.
• Manage freight elevator logistics.
• Support all Conference Center events as needed.

Job description

Rapport Guest Services, a division of FLIK Hospitality Group, is hiring a Conference Center Coordinator for Moelis NYC. The role coordinates day-to-day conference center operations, greeting guests, handling reservations, coordinating catering, and supporting events.

The position emphasizes exceptional customer service, strong communication, and reliability in a fast-paced environment within a premier corporate setting in New York City.