Guest Experience Concierge

Compass Group USA; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA is seeking a Guest Relations Officer for the Morgan Stanley Broadway site. You will greet clients, manage lobby flow, and deliver first-class hospitality to members and guests.

This role emphasizes a warm, professional approach, accurate communications, and teamwork with associates. The position offers comprehensive benefits and opportunities for growth within Rapport/FLIK Hospitality Group.

Qualifications

• Experience in hospitality or guest services.
• Excellent communication and professional demeanor.
• Ability to manage lobby operations and guest flow.

Responsibilities

• Greet clients and guests with warmth and courtesy.
• Provide a prompt and courteous welcome on arrival.
• Assist with lobby flow and guiding guests to destinations.
• Maintain professional communications via in-person, phone, and email.
• Ensure high-level service during peak and off-peak periods.
• Support Evening Meal Program operations and food deliveries as needed.

Skills

Guest services

Hospitality

Customer service

Job description

Compass Group USA is seeking a Guest Relations Officer for the Morgan Stanley Broadway site. You will greet clients, manage lobby flow, and deliver first-class hospitality to members and guests.

This role emphasizes a warm, professional approach, accurate communications, and teamwork with associates. The position offers comprehensive benefits and opportunities for growth within Rapport/FLIK Hospitality Group.