Director of Conference Services & Guest Experience

Compass Group USA; Boston (MA); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Director of Conference Services to oversee Guest Services for a Conference Center. You will manage a team of coordinators and receptionists and ensure guest needs are met with superior service.

The role involves planning, forecasting, and coordinating with outside vendors. You will hold a Bachelor’s degree and at least five years of hotel experience, with strong communication, Excel, and

Qualifications

• Bachelor’s degree and a minimum of five years hotel experience.
• Previous experience as hotel Director of Conference Services preferred.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above.
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department.
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers on an annual/quarterly/monthly basis.

Skills

Leadership

Customer service

Communication

Excel

PowerPoint

Education

Bachelor’s degree in Hospitality Management

Tools

Excel

PowerPoint

Job description

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Director of Conference Services to oversee Guest Services for a Conference Center. You will manage a team of coordinators and receptionists and ensure guest needs are met with superior service.

The role involves planning, forecasting, and coordinating with outside vendors. You will hold a Bachelor’s degree and at least five years of hotel experience, with strong communication, Excel, and