Conference Center Coordinator

Gainor; New York (NY); On-site; USD 39,950 - 41,328; Full time

Job summary

A storied NYC law firm is seeking a Conference Center Coordinator to serve as the initial point of contact for clients and guests. This role involves managing conference room bookings, providing high-level client service, and ensuring a welcoming environment. Ideal candidates will have significant experience in a legal or professional services setting and possess strong organizational and communication skills.

Qualifications

• 5+ years of reception and/or conference service experience in a legal or professional services environment.
• 5+ years’ hands-on experience with conference room booking software.
• Ability to work in a fast-paced environment while maintaining professionalism under pressure.

Responsibilities

• Greet guests/clients in a welcoming manner and ensure their needs are proactively and properly tended to.
• Manage conference room activity via communication with department management.
• Address issues involving partners, clients, or guests.

Skills

Customer-service oriented

Organizational skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Rendezvous

Job description

Our client, a storied NYC law firm, is seeking a Conference Center Coordinator to serve as the initial point of contact for all clients or guests. The position is based 5 days a week at their lovely office in Midtown, Manhattan.

Job Responsibilities:

1. Greet guests/clients in a welcoming manner and ensure their needs are proactively and properly tended to.
2. Respond to requests with high-level client service support and assist with administrative needs.
3. Review reports and requests throughout the day; document and follow up on all changes as needed.
4. Manage conference room activity via communication with department management.
5. Organize and communicate special needs to the appropriate team members.
6. Handle interactions with hosts requesting conference rooms when none are available.
7. Address issues involving partners, clients, or guests.
8. Perform other duties as assigned.

Skills and Qualifications:

1. Bachelor’s degree preferred.
2. 5+ years of reception and/or conference service experience in a legal or professional services environment.
3. 5+ years’ hands-on experience with conference room booking software.
4. Advanced skills in Microsoft Office Suite, Rendezvous, or similar room reservation systems.
5. Customer-service oriented with a sense of urgency to complete requests.
6. Strong organizational, follow-up, and troubleshooting skills.
7. Ability to work in a fast-paced environment while maintaining professionalism under pressure.
8. Demonstrated ability to collaborate, analyze, and problem-solve quickly and accurately.
9. Excellent written and verbal communication skills, including strong listening and questioning abilities.

Pay Rate: $29 - $30 per hour based on experience.

Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision-making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.