Concur Travel & Expense Support Specialist

ECLARO; Chapel Hill (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pre-tax Benefits

Insurance eligibility for Medical/Dent

Job summary

ECLARO is seeking a Concur Support Desk Associate for our client in Chapel Hill, NC. This position focuses on delivering exceptional customer service and expert travel expense reconciliation within the Concur system.

Responsibilities include ensuring compliance with travel policies, responding to inquiries via multiple channels, and coordinating trainings. This role supports a public university client and offers growth in a dynamic, mission-driven environment.

Qualifications

• The role requires strong customer service skills and ability to guide users on travel expense policies.
• Experience with travel expense systems is preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as a member of the Concur Support Desk team and provide customer service.
• Be the expert travel expense reconciliation resource for the client.
• Ensure compliance with university and state/federal policies while educating users.
• Respond to inquiries via phone, email, and support ticket submission.
• Coordinate ad-hoc trainings or support via Zoom or Teams.
• Ensure travel authorizations, travel advances, and expense reports are accurate and timely.

Skills

Customer service

Attention to detail

Tools

Concur System

Job description

ECLARO is seeking a Concur Support Desk Associate for our client in Chapel Hill, NC. This position focuses on delivering exceptional customer service and expert travel expense reconciliation within the Concur system.

Responsibilities include ensuring compliance with travel policies, responding to inquiries via multiple channels, and coordinating trainings. This role supports a public university client and offers growth in a dynamic, mission-driven environment.