Concur Travel & Expense Specialist

TALENT Software Services; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

TALENT Software Services in Boston, MA seeks a Concur Travel & Expense Specialist with 8-10 years of hands-on experience to administer Concur, support travel and card programs, and ensure policy compliance. You will troubleshoot issues and coordinate with Finance, IT, and offshore teams to drive timely, accurate expense processing.

The role emphasizes SOX controls, knowledge retention, and ongoing process improvements to handle high-volume transactions with precision.

Qualifications

• 8-10 years hands-on experience with Concur.
• Experience processing expense reports and supporting T&E operations.
• Experience with Concur Expense System Administration.
• Experience managing Concur configurations, workflows, and user access.
• Strong troubleshooting and problem-solving skills.
• Experience working directly with Concur to resolve system issues.
• Strong understanding of travel and expense policies and compliance requirements.
• Excellent communication and end-user support skills.
• Ability to coordinate with Finance, Accounting, IT, and offshore teams.
• Attention to detail with high-volume transactions.
• Experience with SOX compliance and internal controls.

Responsibilities

• Administer and support the Concur Expense system, including configurations, workflows, and user access management.
• Provide oversight and operational support for Concur Travel and Corporate PCARD programs.
• Troubleshoot Concur system issues and coordinate with Concur support to identify and resolve problems.
• Provide timely resolution to production issues and end-user support requests.
• Process and review expense reports for accuracy, completeness, and compliance with company policies and defined service-level timelines.
• Respond to employee inquiries related to expense submissions, reimbursements, system access, and travel policies.
• Coordinate with Finance, Accounting, and IT teams to resolve operational and system-related issues.
• Serve as a liaison with other teams and offshore teams for Concur development.
• Support corporate card program operations, including cardholder setup and transaction research.
• Maintain documentation supporting internal controls, SOX compliance, and audit readiness.
• Participate in process improvement initiatives, including workflow redesign and process optimization.

Skills

Concur expertise

Expense processing

Troubleshooting

Policy compliance

Coordination

End-user support

Tools

Concur Expense System

Job description

Job Title: Concur Travel & Expense Specialist

Experience Required: 8-10 years

Key Responsibilities:

• Administer and support the Concur Expense system, including configurations, workflows, and user access management.
• Provide oversight and operational support for Concur Travel and Corporate PCARD programs.
• Troubleshoot Concur system issues and coordinate with Concur support to identify and resolve problems.
• Provide timely resolution to production issues and end-user support requests.
• Process and review expense reports for accuracy, completeness, and compliance with company policies and defined service-level timelines.

Respond to employee inquiries related:

• Expense submissions
• Reimbursements
• System access
• Travel and expense policies

• Apply established travel and expense policies during expense review and approval workflows.
• Support Travel & Expense (T&E) operations and corporate card administration.
• Coordinate with Finance, Accounting, and IT teams to resolve operational and system-related issues.
• Serve as a liaison with other teams and coordinate with offshore teams for custom Concur development.

Support corporate card program operations, including:

• Cardholder setup
• Transaction research

• Serve as a day-to-day coordination point for T&E processing teams.
• Provide guidance on queue prioritization, issue resolution, and operational activities.
• Maintain accurate documentation supporting internal controls, SOX compliance, and audit readiness.

Participate in process improvement initiatives, including:

• Workflow redesign
• Process optimization

• Document recurring tasks and develop a knowledge base of common Concur issues and resolutions.
• Maintain strong attention to detail while managing high-volume transaction processing with accuracy and consistency.

Required Skills & Qualifications:

• 8-10 years of hands-on experience with Concur.
• Strong experience processing expense reports and supporting T&E operations.
• Experience with Concur Expense System Administration.
• Experience managing Concur configurations, workflows, and user access.
• Strong troubleshooting and problem-solving skills.
• Experience working directly with Concur to resolve system issues.
• Strong understanding of travel and expense policies and compliance requirements.
• Excellent communication and end-user support skills.
• Ability to coordinate effectively with Finance, Accounting, IT, and offshore teams.
• Strong attention to detail and ability to manage high-volume transactions accurately.
• Experience with SOX compliance, internal controls, and audit readiness.
• Knowledge of process improvement, workflow redesign, and system enhancement initiatives.