Concur Travel And Expense Associate

SDI International; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

SDI International is seeking a Concur Support Desk team member responsible for expert travel expense reconciliation and delivering exceptional customer service. You will educate users on travel policies and respond to inquiries via phone, email, or support tickets.

You will coordinate trainings via Zoom or Teams to ensure accurate processing of travel authorizations, advances, and expense reports while assisting campus users with report preparation and compliance with applicable policies.

Qualifications

• Must possess strong customer service skills.
• Ability to educate others on policies and procedures.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as a member of the Concur Support Desk team, providing expert travel expense reconciliation.
• Respond to inquiries via phone, email, and support ticket submission.
• Coordinate ad-hoc trainings or support via Zoom or Teams; ensure travel authorizations, advances, and expense reports are accurate and processed timely.
• Assist campus users with preparation and review of expense reports for accuracy and compliance with policies.

Job description

The primary purpose of this position will be to serve as a member of the Concur Support Desk team. The Concur Support Desk is the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.

This position provides exceptional customer service and acts as an expert travel expense reconciliation.

Position duties include: ensure compliance with travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics; respond to inquiries via phone, email, and support ticket submission; coordinate ad-hoc trainings or support via Zoom or Teams; responsible for ensuring travel authorizations, travel advances, and travel expense reports, including computation of expenses are accurate, timely and efficiently processed; assist campus users with preparation and review of expense reports for accuracy; work with constituents to solve complex travel expense reconciliation issues; ensure compliance with travel policies and regulations through education efforts.

The mission of the Concur Support team is to deliver exceptional customer service, support, and training. Ensuring all aspects are following Policies, State of North Carolina Policies, and Federal Policies as applicable.