Concur Travel & Expense Support Specialist

SDI International; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

SDI International is seeking a Concur Support Desk team member responsible for expert travel expense reconciliation and delivering exceptional customer service. You will educate users on travel policies and respond to inquiries via phone, email, or support tickets.

You will coordinate trainings via Zoom or Teams to ensure accurate processing of travel authorizations, advances, and expense reports while assisting campus users with report preparation and compliance with applicable policies.

Qualifications

• Must possess strong customer service skills.
• Ability to educate others on policies and procedures.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as a member of the Concur Support Desk team, providing expert travel expense reconciliation.
• Respond to inquiries via phone, email, and support ticket submission.
• Coordinate ad-hoc trainings or support via Zoom or Teams; ensure travel authorizations, advances, and expense reports are accurate and processed timely.
• Assist campus users with preparation and review of expense reports for accuracy and compliance with policies.

Job description

SDI International is seeking a Concur Support Desk team member responsible for expert travel expense reconciliation and delivering exceptional customer service. You will educate users on travel policies and respond to inquiries via phone, email, or support tickets.

You will coordinate trainings via Zoom or Teams to ensure accurate processing of travel authorizations, advances, and expense reports while assisting campus users with report preparation and compliance with applicable policies.