Concur Support Desk Associate

ECLARO; Chapel Hill (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pre-tax Benefits

Insurance eligibility for Medical/Dent

Job summary

ECLARO is seeking a Concur Support Desk Associate for our client in Chapel Hill, NC. This position focuses on delivering exceptional customer service and expert travel expense reconciliation within the Concur system.

Responsibilities include ensuring compliance with travel policies, responding to inquiries via multiple channels, and coordinating trainings. This role supports a public university client and offers growth in a dynamic, mission-driven environment.

Qualifications

• The role requires strong customer service skills and ability to guide users on travel expense policies.
• Experience with travel expense systems is preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as a member of the Concur Support Desk team and provide customer service.
• Be the expert travel expense reconciliation resource for the client.
• Ensure compliance with university and state/federal policies while educating users.
• Respond to inquiries via phone, email, and support ticket submission.
• Coordinate ad-hoc trainings or support via Zoom or Teams.
• Ensure travel authorizations, travel advances, and expense reports are accurate and timely.

Skills

Customer service

Attention to detail

Tools

Concur System

Job description

Job Number: 26-01515 Be at the forefront of innovation. ECLARO is looking for a

Chapel Hill, NC. ECLARO’s client is notable public research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Job Number: 26-01515 Be at the forefront of innovation. ECLARO is looking for a Concur Support Desk Associate for our client in Chapel Hill, NC. ECLARO’s client is notable public research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview

• The primary purpose of this position will be to serve as a member of the Concur Support Desk team.
• The Concur Support Desk is the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.
• This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the client.
• The mission of the Concur Support team is to deliver exceptional customer service, support, and training.
• Ensuring all aspects are following Client Policies, State of North Carolina Policies, and Federal Policies as applicable.

Responsibilities

• Ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics;
• Respond to inquiries via phone, email, and support ticket submission;
• Coordinate ad-hoc trainings or support via Zoom or Teams;
• Responsible for ensuring travel authorizations, travel advances, and travel expense reports, including computation of expenses are accurate, timely and efficiently processed; assist campus users with preparation and review of expense reports for accuracy;
• Work with constituents to solve complex travel expense reconciliation issues; ensure compliance with client travel policies and regulations through education efforts.

Pay Rate

$20.00/Hour

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.