Global Travel & Expense Specialist (Concur)

Shield AI; San Diego (CA); On-site; USD 85,962,000 - 128,943,000; Full time

Job summary

Shield AI is seeking a detail-oriented Travel and Expense Specialist to manage day-to-day administration of our global travel and expense program. You will process expense reports in Concur, ensure proper coding, and maintain strong internal controls.

You will partner with Accounts Payable, Accounting, FP&A, HR and IT to optimize workflows, support system integrations, and drive process improvements in a fast-paced, growth environment.

Qualifications

• 5-8 years of experience in travel and expense operations, accounts payable, finance operations, or a related corporate environment.
• Hands-on experience with Concur Expense, including expense-report processing and basic system administration; experience with Concur Travel is preferred.
• Strong understanding of expense-reporting processes, corporate-card programs, internal controls, and policy compliance.

Responsibilities

• Review and process employee expense reports in Concur, ensuring accurate coding, complete documentation, and compliance with company travel and expense policies.
• Resolve discrepancies, missing information, policy exceptions, and overdue submissions directly with employees and approvers.
• Administer Concur user profiles, roles, approval workflows, and basic system configurations while supporting testing for system updates and enhancements.
• Help maintain integrations between Concur and related systems, including ERP, HRIS, travel-booking, and corporate-card platforms.
• Monitor corporate-card activity and support the timely allocation, reconciliation, and resolution of outstanding transactions in partnership with Accounts Payable and Accounting.
• Serve as a primary point of contact for employee questions regarding travel bookings, expense reports, reimbursements, corporate cards, and Concur navigation.
• Conduct periodic audits to identify policy violations, potential fraud, control gaps, and opportunities for process improvement.
• Develop and analyze travel and expense reporting, including spending trends, policy exceptions, and late submissions, to support budgeting and business decisions.
• Maintain travel and expense policies, job aids, and training materials, and provide onboarding and ongoing support for Concur users and corporate cardholders.
• Partner with Accounting and Accounts Payable to support appropriate general ledger coding, applicable tax treatment, and timely reimbursement cycles.
• Collaborate with Finance and IT to troubleshoot system issues and implement scalable improvements to travel and expense operations.

Skills

Concur Expense

Expense reports

Excel

ERP systems

Concur Travel

Policy compliance

Attention to detail

Communication

Tools

SAP

Oracle

NetSuite

Job description

Shield AI is seeking a detail-oriented Travel and Expense Specialist to manage day-to-day administration of our global travel and expense program. You will process expense reports in Concur, ensure proper coding, and maintain strong internal controls.

You will partner with Accounts Payable, Accounting, FP&A, HR and IT to optimize workflows, support system integrations, and drive process improvements in a fast-paced, growth environment.