Concourse Experience Manager: Lead Guest Joy & Operations

Stars and Strikes Family Entertainment Centers; Loganville (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center in Loganville, GA is seeking a Concourse Experience Manager to oversee the concourse operations, bowling lanes, bar and guest services in a high-volume environment.

The ideal candidate brings 1–2 years of management experience, a friendly demeanor, hospitality know-how, and the ability to work weekends and holidays. You will coach team members, ensure a fun atmosphere, train staff, and uphold safety and service standards.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a preferred.
• Must able to work weekends and holidays.

Responsibilities

• Ensure a “FUN” atmosphere.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation.
• Overall Floor Management (bowling, bar and lane service).
• Act as Manager on Duty when Needed.
• Report Product/ Service Issues.
• Timecard Review
• Quality of Inventories
• Delivery Check-ins

Skills

Management

Hospitality experience

Customer service

Weekend availability

Job description

Stars and Strikes Family Entertainment Center in Loganville, GA is seeking a Concourse Experience Manager to oversee the concourse operations, bowling lanes, bar and guest services in a high-volume environment.

The ideal candidate brings 1–2 years of management experience, a friendly demeanor, hospitality know-how, and the ability to work weekends and holidays. You will coach team members, ensure a fun atmosphere, train staff, and uphold safety and service standards.