Hospitality Supervisor

Jones Lang LaSalle Incorporated; Washington (District of Columbia); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Parental leave

Paid time off

Daily Pay

Daily Pay

Job summary

Jones Lang LaSalle in Washington, DC, is seeking a Hospitality Supervisor to lead our Concierge Team in a premier retail environment. You will oversee daily operations, deliver exceptional guest service, and build strong relationships with retailers, property management, and community partners.

The ideal candidate has a Bachelor’s degree and 3–5 years in hospitality or retail management, with proven leadership, scheduling, and communication skills.

Qualifications

• Bachelor’s degree or equivalent education/experience required.
• Three to five years of progressive experience in hospitality, guest services, or retail management.
• Strong leadership skills with experience managing, training, and scheduling a team.
• Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Deep knowledge of local attractions, dining, cultural institutions, and transit options.
• Ability to stand for extended periods, walk the property, and assist with light event set-up.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
• Manage team scheduling, timecard approvals, and lobby presentation standards.
• Build strong relationships with local community partners, hotels, and attractions.
• Partner with property management to execute marketing events and community programs.
• Maintain deep knowledge of the property and local trends to provide premium recommendations.
• Serve as a key brand advocate for the property and represent the concierge program across departments.
• Drive operational goals and KPIs while ensuring team flexibility during peak times.
• Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
• Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.

Skills

Leadership

Guest services

Team management

Communication

Scheduling

Adaptability

Education

Bachelor’s degree or equivalent education/experience

Tools

Microsoft Office

Google Workspace

iOS proficiency

Digital hospitality platforms

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Hospitality Supervisor at JLL, you will lead and inspire our Concierge Team within a premier, high-profile retail environment. In this role, you will oversee day-to-day operations, ensure exceptional guest service, and build strong relationships with retailers, property management, and key community stakeholders.

What your day-to-day will look like

• Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
• Manage team scheduling, timecard approvals, and lobby presentation standards.
• Build strong relationships with local community partners, hotels, and attractions.
• Partner with property management to execute marketing events and community programs.
• Maintain deep knowledge of the property and local trends to provide premium recommendations.
• Serve as a key brand advocate for the property and represent the concierge program across departments.
• Drive operational goals and KPIs while ensuring team flexibility during peak times.
• Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
• Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.

Expected Schedule

40 hours per week across 5 days, Saturday and Sunday availability is required.

Required qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Three to five years of progressive experience in hospitality, guest services, or retail management.
• Strong leadership skills with experience managing, training, and scheduling a team.
• Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Deep knowledge of local attractions, dining, cultural institutions, and transit options.
• Ability to stand for extended periods, walk the property, and assist with light event set-up.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Preferred qualifications

• Prior supervisory experience within a high-profile, luxury, or high-volume service setting.
• Proficiency with iOS systems and modern digital hospitality platforms.
• A passion for mentorship and a desire to embrace more innovative ways of working to advance your team's careers.

Location

On-site –Washington, DC

Visa sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits & perks

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Expected compensation for this position: 63,000.00 – 65,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.