Hospitality Supervisor

JLL; Washington (District of Columbia); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

JLL is seeking a Hospitality Supervisor to lead our Concierge Team in a premier retail environment in Washington, DC. You will oversee daily operations, ensure exceptional guest service, and build strong relationships with retailers and property management.

Developed leaders thrive here—drive service excellence, mentor staff, and partner across departments to execute engaging property programs while maintaining brand standards and KPIs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three to five years of progressive experience in hospitality, guest services, or retail management.
• Strong leadership skills with experience managing, training, and scheduling a team.
• Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Deep knowledge of local attractions, dining, cultural institutions, and transit options.
• Ability to stand for extended periods, walk the property, and assist with light event setup.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
• Manage team scheduling, timecard approvals, and lobby presentation standards.
• Build strong relationships with local community partners, hotels, and attractions.
• Partner with property management to execute marketing events and community programs.
• Maintain deep knowledge of the property and local trends to provide premium recommendations.
• Serve as a key brand advocate for the property and represent the concierge program across departments.
• Drive operational goals and KPIs while ensuring team flexibility during peak times.
• Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
• Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.

Skills

Leadership

Guest services

Team scheduling

Communication

MS Office

Google Workspace

Local knowledge

Flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Hospitality Supervisor at JLL, you will lead and inspire our Concierge Team within a premier, high-profile retail environment. In this role, you will oversee day-to-day operations, ensure exceptional guest service, and build strong relationships with retailers, property management, and key community stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will champion this spirit by driving service excellence and executing exciting property programs. If you are a dynamic leader who thrives in a vibrant, fast-paced environment, this is your opportunity to help us shape a brighter way forward.

What your day-to-day will look like:

• Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
• Manage team scheduling, timecard approvals, and lobby presentation standards.
• Build strong relationships with local community partners, hotels, and attractions.
• Partner with property management to execute marketing events and community programs.
• Maintain deep knowledge of the property and local trends to provide premium recommendations.
• Serve as a key brand advocate for the property and represent the concierge program across departments.
• Drive operational goals and KPIs while ensuring team flexibility during peak times.
• Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
• Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.

Expected Schedule: 40 hours per week across 5 days, Saturday and Sunday availability is required

Required qualifications:

• Bachelor's degree or an equivalent combination of education and experience.
• Three to five years of progressive experience in hospitality, guest services, or retail management.
• Strong leadership skills with experience managing, training, and scheduling a team.
• Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Deep knowledge of local attractions, dining, cultural institutions, and transit options.
• Ability to stand for extended periods, walk the property, and assist with light event set-up.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Preferred qualifications:

• Prior supervisory experience within a high-profile, luxury, or high-volume service setting.
• Proficiency with iOS systems and modern digital hospitality platforms.
• A passion for mentorship and a desire to embrace more innovative ways of working to advance your team's careers.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

63,000.00 - 65,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Washington, DC

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we