Concierge Support Specialist

Hopesglobalgetaways; Clarksville (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Structured onboarding

Travel-related incentives

Opportunities for advancement

Job summary

A remote travel support company is expanding its team and seeking a Concierge Support Specialist to assist clients in planning travel experiences. In this 100% remote role, you'll connect with clients, coordinate services, and ensure organized logs. Strong communication and organizational skills are a must, along with the ability to work independently. The position includes structured onboarding and eligibility for travel-related incentives, making it a great opportunity to grow in the travel planning field.

Qualifications

• Strong communication skills with a client-service mindset.
• Reliable organization and attention to coordination details.
• Comfort navigating web-based tools and communication platforms.

Responsibilities

• Connect with clients to learn about their travel interests.
• Assist with arranging trip components such as lodging and activities.
• Respond to client questions through email and phone.

Skills

Strong communication skills

Reliable organization

Confidence working independently

Comfort navigating web-based tools

Client-service mindset

Job description

Position Overview

We are currently expanding our remote team and seeking service-focused individuals to join us as Concierge Support Specialist. In this role, you'll help clients prepare for upcoming travel experiences by assisting with service coordination, sharing planning updates, and ensuring important details remain organized throughout each stage of the process.

This opportunity is ideal for individuals who enjoy providing personalized support, communicating with clients, and helping create smooth and positive planning experiences while working independently in a flexible remote environment. Structured onboarding and continued guidance are provided to support your success.

Core Responsibilities

• Connect with clients to learn about their travel interests, timelines, and service preferences
• Assist with arranging trip components such as lodging, transportation options, and activities
• Provide status updates related to confirmations and next coordination steps
• Review available service selections using approved supplier systems
• Respond to client questions through email, phone, and secure messaging platforms
• Help manage adjustments and service-related requests as needed
• Maintain organized coordination records within internal platforms
• Participate in onboarding sessions and continued learning opportunities

What This Opportunity Offers

• 100% remote work structure
• Flexible scheduling designed for independent workflow
• Step-by-step onboarding with ongoing training resources
• Access to established coordination tools and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into advanced planning or advisory pathways

Preferred Qualifications

• Strong communication skills with a client-service mindset
• Reliable organization and attention to coordination details
• Confidence working independently in a virtual setting
• Comfort navigating web-based tools and communication platforms
• Background in hospitality, customer support, scheduling, or administrative roles is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions