Client Assistance Coordinator

Hopesglobalgetaways; Sandy Springs (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Guided onboarding

Travel-related incentives

Job summary

A travel assistance company is seeking a Client Assistance Coordinator to support individuals in organizing their travel experiences. This is a fully remote position with flexible scheduling options, ideal for those who excel in communication and organization. Responsibilities include client communication, trip coordination, and providing updates. Candidates should be at least 18 years old and must be authorized to work in specific regions, including the United States.

Qualifications

• Must be at least 18 years of age.
• Experience in customer support or administrative roles is helpful but not required.
• Comfort working independently in a virtual environment.

Responsibilities

• Communicate with clients to gather planning preferences.
• Support coordination of trip components like accommodations and activities.
• Provide updates on confirmation progress and planning timelines.
• Respond to client questions via email, phone, and messaging systems.

Skills

Strong communication skills

Client-focused approach

Familiarity with web-based communication tools

Job description

Position Overview

We are currently expanding our remote team and inviting applications for a Client Assistance Coordinator opportunity. In this role, you'll help support individuals as they organize upcoming travel experiences by assisting with planning steps, reviewing arrangement details, and helping ensure communication stays clear throughout the preparation process.

This flexible remote position is ideal for individuals who enjoy assisting others, staying organized across multiple responsibilities, and contributing to smooth client experiences while working independently. Structured onboarding and ongoing guidance are available to help you begin confidently.

Key Responsibilities

• Communicate with clients to gather planning preferences and scheduling information
• Support coordination of trip components such as accommodations, activities, and transportation services
• Provide updates related to confirmation progress and planning timelines
• Assist with reviewing destination and package options using approved supplier tools
• Respond to client questions through email, phone, and secure online messaging systems
• Maintain accurate records connected to coordination activity and service updates
• Participate in onboarding sessions and continuing development opportunities

What This Opportunity Offers

• Fully remote role with flexible scheduling options
• Guided onboarding with continued access to learning resources
• Use of established planning platforms and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into expanded coordination or advisory pathways

Preferred Qualifications

• Strong communication skills with a client-focused approach
• Comfort working independently in a virtual environment
• Familiarity with web-based communication tools and online systems
• Experience in customer support, hospitality, scheduling, or administrative roles is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions