Concierge Support Specialist

Hopesglobalgetaways; Orem (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Flexible schedule options

Guided onboarding

Ongoing training and development

Access to travel coordination tools

Incentive programs

Opportunities for advancement

Job summary

Hopesglobalgetaways is expanding its virtual team and seeks a detail-oriented Concierge Support Specialist. This role involves assisting clients with travel plans, coordinating arrangements, and ensuring a seamless experience. Ideal candidates will have strong communication skills, excellent organization, and the ability to manage multiple tasks independently. Enjoy a fully remote work environment with flexible scheduling, guided onboarding, ongoing training, and travel-related perks. Must be 18+ and authorized to work in specified regions.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions.

Responsibilities

• Engage with clients to gather trip details and preferences.
• Assist with coordinating travel arrangements.
• Monitor planning progress and provide updates.
• Review available options and present relevant information.
• Respond to client inquiries through various communication channels.
• Support itinerary updates and requests.
• Maintain organized records within internal platforms.
• Participate in onboarding and learning opportunities.

Skills

Strong communication skills

Excellent organization

Attention to detail

Ability to manage multiple tasks

Comfortable using online systems and communication tools

Job description

About the Opportunity

We're expanding our virtual team and are looking for detail-oriented, service-driven individuals to join us as Concierge Support Specialist. In this role, you'll assist clients behind the scenes by helping organize travel plans, coordinate key details, and ensure a seamless experience from start to finish.

You’ll act as a reliable support resource—keeping plans organized, providing timely communication, and helping clients feel confident throughout the process. This role is ideal for individuals who enjoy helping others, managing logistics, and working independently in a flexible remote environment.

What You'll Be Responsible For

• Engage with clients to gather trip details, preferences, and scheduling needs
• Assist with coordinating travel arrangements such as accommodations, transportation, and activities
• Monitor planning progress and provide updates on confirmations and next steps
• Review available options and present relevant information clearly
• Respond to client inquiries through email, phone, and online messaging systems
• Support itinerary updates, changes, and service-related requests
• Maintain organized and accurate records within internal platforms
• Participate in onboarding sessions and continuous learning opportunities

What You'll Enjoy

• 100% remote work environment
• Flexible schedule options to fit your availability
• Guided onboarding to help you get started smoothly
• Ongoing training and development resources
• Access to travel coordination tools and supplier networks
• Incentive programs and travel-related perks
• Opportunities for advancement within a growing team

What We're Looking For

• Strong communication skills and a client-focused approach
• Excellent organization and attention to detail
• Ability to manage multiple tasks independently
• Comfortable using online systems and communication tools
• Reliable internet connection
• Positive attitude and willingness to learn

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions