Customer Care Coordinator

Hopesglobalgetaways; Denton (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling options

Step-by-step onboarding resources

Mentorship access

Travel-related incentives

Job summary

A travel coordination firm is seeking a Customer Care Coordinator to provide support to clients planning their travel experiences. This 100% remote role offers flexible scheduling and involves connecting with clients, reviewing itineraries, and maintaining clear communication. Candidates should possess strong communication skills and the ability to work independently. Prior customer service experience is beneficial but not mandatory. Join a supportive team with structured onboarding and mentorship opportunities.

Qualifications

• Previous experience in customer service, hospitality, scheduling, or administrative support is helpful but not required.
• Must be at least 18 years of age.
• Must be authorized to work within the United States.

Responsibilities

• Connect with clients to understand trip expectations and scheduling preferences.
• Help review itinerary components including accommodations, transportation, and activities.
• Provide timely updates related to reservation progress and planning steps.
• Assist with identifying options that align with client interests and priorities.
• Respond to service-related questions through phone, email, and online messaging tools.
• Maintain organized digital records connected to client coordination activity.

Skills

Strong written and verbal communication abilities

Reliable organization and attention to important details

Comfort working within web-based tools and communication systems

Ability to manage responsibilities independently in a virtual setting

Job description

Position Summary

We are currently seeking organized and people-focused individuals to join our team as Customer Care Coordinator. In this role, you'll support clients as they prepare for upcoming travel experiences by helping organize important planning details, reviewing reservation information, and ensuring communication stays clear throughout the coordination process.

This flexible remote opportunity is a strong fit for individuals who enjoy assisting others, managing multiple details at once, and working independently while building valuable coordination skills. Structured onboarding and ongoing guidance are available for selected candidates.

Responsibilities in This Role

• Connect with clients to understand trip expectations and scheduling preferences
• Help review itinerary components including accommodations, transportation, and activities
• Provide timely updates related to reservation progress and planning steps
• Assist with identifying options that align with client interests and priorities
• Respond to service-related questions through phone, email, and online messaging tools
• Maintain organized digital records connected to client coordination activity
• Participate in onboarding sessions and continuing learning opportunities

What This Role Offers

• 100% remote work environment
• Flexible scheduling options designed to support independent workflow
• Step-by-step onboarding resources and continued mentorship access
• Use of established coordination platforms and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into expanded planning or advisory responsibilities

Qualifications

• Strong written and verbal communication abilities
• Reliable organization and attention to important details
• Comfort working within web-based tools and communication systems
• Ability to manage responsibilities independently in a virtual setting
• Previous experience in customer service, hospitality, scheduling, or administrative support is helpful but not required
• Must be at least 18 years of age
• Must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
• English communication skills required