Customer Experience Consultant

Hopesglobalgetaways; Johns Creek (GA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling

Onboarding guidance and mentorship

Access to coordination systems

Travel-related incentives and recognition

Job summary

A leading travel consultancy is seeking a Customer Experience Consultant to join its remote team. In this role, you'll guide clients through the trip preparation process, assisting them from initial requests through confirmations. This position offers flexible scheduling and emphasizes strong communication skills along with a detail-oriented approach. Preferred candidates will be 18 or older, authorized to work in several regions, and able to work independently. Opportunities for advancement into advisory roles are available.

Qualifications

• Strong interpersonal communication skills with a service-focused mindset.
• Reliable organization and attention to important details.
• Comfort working independently in a virtual environment.

Responsibilities

• Communicate with clients to understand preferences and planning priorities.
• Help coordinate travel arrangements including accommodations and activities.
• Provide timely updates regarding reservation progress.

Skills

Interpersonal communication skills

Reliable organization

Attention to detail

Job description

Overview

We are currently inviting applications for a Customer Experience Consultant opportunity within our expanding remote team. In this role, you'll help guide clients through the trip preparation process by assisting with planning steps, sharing helpful updates, and ensuring their experience remains organized from initial request through confirmation.

This flexible remote position is especially appealing to individuals who enjoy working with people, keeping details on track, and contributing to positive service interactions while building valuable coordination experience. Structured onboarding and continued learning support are available to help you get started successfully.

Key Responsibilities

• Communicate with clients to understand preferences, timing needs, and planning priorities
• Help coordinate travel arrangements including accommodations, transportation, and activities
• Provide timely updates regarding reservation progress
• Assist with reviewing package and destination options using approved partner platforms
• Respond to client questions through phone, email, and secure messaging channels
• Maintain organized digital notes related to client planning activity
• Participate in onboarding sessions and ongoing professional development opportunities

Benefits

• 100% remote work environment
• Flexible scheduling designed around independent workflow
• Step-by-step onboarding guidance and mentorship support
• Access to established coordination systems and supplier resources
• Eligibility for travel-related incentives and recognition programs
• Opportunities to advance into expanded advisory or planning roles

Preferred Qualifications

• Strong interpersonal communication skills with a service-focused mindset
• Reliable organization and attention to important details
• Comfort working independently in a virtual environment
• Must be at least 18 years of age or older
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or qualifying regions