Concierge Patient Experience Coordinator - Day Shift

Sentara Health; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off & Sick Leave

401k/403B with Employer Match

Tuition Assistance — Guild Education

Job summary

Sentara Dedicated Care Center in Norfolk, VA is hiring a full-time Patient Service Coordinator. You will be the first point of contact for concierge patients, delivering world-class service while coordinating with physicians and staff in a dayshift, Monday–Friday schedule.

This role emphasizes building strong patient-provider relationships, managing care coordination, and handling health and financial conversations to support payments and memberships. Teamwork is central to daily operations.

Qualifications

• HS Diploma required.
• Healthcare experience required.

Responsibilities

• First point of contact/ambassador for concierge patients, ensuring world-class service.
• Build relationships with patients, physicians and co-workers to coordinate care and maintain strong patient-provider connections.

Skills

Patient service

Relationship building

Sales skills

Education

HS Diploma

Job description

Sentara Dedicated Care Center in Norfolk, VA is hiring a full-time Patient Service Coordinator. You will be the first point of contact for concierge patients, delivering world-class service while coordinating with physicians and staff in a dayshift, Monday–Friday schedule.

This role emphasizes building strong patient-provider relationships, managing care coordination, and handling health and financial conversations to support payments and memberships. Teamwork is central to daily operations.