Patient Service Coordinator

Sentara Healthcare Inc; Norfolk (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Sentara Dedicated Care Center – Internal Medicine – Concierge Practice in Norfolk, VA, is seeking a full-time Patient Service Coordinator. You will serve as the first point of contact, ensuring world-class service, coordinating patient appointments, and supporting care coordination across physicians and staff.

The role emphasizes remarkable patient relationships, efficient service, and collaboration within a small-panel, weekday-only office environment.

Qualifications

• Healthcare experience required
• Excellent customer service and communication skills
• Ability to balance health-related and financial conversations

Responsibilities

• Greet and assist patients as the first point of contact
• Coordinate appointment scheduling with physicians and staff
• Gather and verify patient information and insurance details
• Assist with copay collection and membership inquiries; maintain patient relationships

Skills

Healthcare experience

Customer service

Education

HS Diploma

Job description

Sentara Dedicated Care Center - Internal Medicine - Concierge Practice is now hiring a full-time Patient Service Coordinator in Norfolk, VA!

Hours

Monday - Friday, dayshift.

Overview

What makes the Dedicated Care Center unique? We are Sentara’s only internal medicine concierge practice. We pride ourselves in being able to dedicate more time to spend with our patients by having smaller panel sizes. We offer weekday office hours (which means no weekends), potential for staff to earn monthly incentives and each staff member has their own personal office!

As a Patient Service Coordinator with the DCC, you build relationships with patients, physicians and co-workers by providing "world class" service and would be the first point of contact/ ambassador for concierge patients. Utilize sales skills to retain patients within the practice. Maintain superior patient-provider relationships with the highest quality of care coordination and provide service that ensures patients' needs are met and expectations are exceeded. Continuously work to improve quality efficiency & service in all areas of practice with attention to balancing health related and financial conversations to keep copays and membership fees up to date. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)

Experience

• Healthcare experience (Required)

Keywords

Patient Service Coordinator, Talroo-Allied Health, Medical Office