Patient Service Coordinator

Sentara Health Plans; Norfolk, Northern (VA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid time off

Parental & family leave

Job summary

Sentara Health Plans in Norfolk, VA is seeking a full-time Patient Service Coordinator for the Dedicated Care Center - Internal Medicine - Concierge Practice. You will be the first contact for patients, physicians and staff, delivering world-class service and helping maintain strong patient-provider relationships in a small-panel, concierge setting.

The role emphasizes balancing health and financial conversations, with weekdays dayshift, no weekends, and opportunities to support a team that

Qualifications

• HS Diploma (Required)
• Healthcare experience (Required)

Responsibilities

• Be the first contact/ ambassador for concierge patients.
• Build relationships with patients, physicians and coworkers.
• Provide world-class service and ensure patient needs are met.
• Balance health-related and financial conversations to keep copays up to date.

Skills

Customer service

Sales skills

Relationship building

Education

High School Diploma

Job description

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Dedicated Care Center - Internal Medicine - Concierge Practice is now hiring a full-time Patient Service Coordinator in Norfolk, VA! Hours Monday - Friday, dayshift.

Overview What makes the Dedicated Care Center unique? We are Sentara’s only internal medicine concierge practice. We pride ourselves in being able to dedicate more time to spend with our patients by having smaller panel sizes. We offer weekday office hours (which means no weekends), potential for staff to earn monthly incentives and each staff member has their own personal office! As a Patient Service Coordinator with the DCC, you build relationships with patients, physicians and co-workers by providing "world class" service and would be the first point of contact/ ambassador for concierge patients. Utilize sales skills to retain patients within the practice. Maintain superior patient-provider relationships with the highest quality of care coordination and provide service that ensures patients' needs are met and expectations are exceeded. Continuously work to improve quality efficiency & service in all areas of practice with attention to balancing health related and financial conversations to keep copays and membership fees up to date. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education HS Diploma (Required)

Experience Healthcare experience (Required)

Keywords: Patient Service Coordinator, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!