Concierge Patient Services Coordinator — Weekdays

Sentara Healthcare Inc; Norfolk (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Sentara Dedicated Care Center – Internal Medicine – Concierge Practice in Norfolk, VA, is seeking a full-time Patient Service Coordinator. You will serve as the first point of contact, ensuring world-class service, coordinating patient appointments, and supporting care coordination across physicians and staff.

The role emphasizes remarkable patient relationships, efficient service, and collaboration within a small-panel, weekday-only office environment.

Qualifications

• Healthcare experience required
• Excellent customer service and communication skills
• Ability to balance health-related and financial conversations

Responsibilities

• Greet and assist patients as the first point of contact
• Coordinate appointment scheduling with physicians and staff
• Gather and verify patient information and insurance details
• Assist with copay collection and membership inquiries; maintain patient relationships

Skills

Healthcare experience

Customer service

Education

HS Diploma

Job description

Sentara Dedicated Care Center – Internal Medicine – Concierge Practice in Norfolk, VA, is seeking a full-time Patient Service Coordinator. You will serve as the first point of contact, ensuring world-class service, coordinating patient appointments, and supporting care coordination across physicians and staff.

The role emphasizes remarkable patient relationships, efficient service, and collaboration within a small-panel, weekday-only office environment.