Patient Service Coordinator

Sentara Health; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off & Sick Leave

401k/403B with Employer Match

Tuition Assistance — Guild Education

Job summary

Sentara Dedicated Care Center in Norfolk, VA is hiring a full-time Patient Service Coordinator. You will be the first point of contact for concierge patients, delivering world-class service while coordinating with physicians and staff in a dayshift, Monday–Friday schedule.

This role emphasizes building strong patient-provider relationships, managing care coordination, and handling health and financial conversations to support payments and memberships. Teamwork is central to daily operations.

Qualifications

• HS Diploma required.
• Healthcare experience required.

Responsibilities

• First point of contact/ambassador for concierge patients, ensuring world-class service.
• Build relationships with patients, physicians and co-workers to coordinate care and maintain strong patient-provider connections.

Skills

Patient service

Relationship building

Sales skills

Education

HS Diploma

Job description

City/State Norfolk, VA

Work Shift First (Days)

Overview: Sentara Dedicated Care Cente r – Internal Medicine – Concierge Practice is now hiring a full-time Patient Service Coordinator in Norfolk, VA!

Hours Monday – Friday, dayshift.

Overview What makes the Dedicated Care Center unique? We are Sentara’s only internal medicine concierge practice . We pride ourselves in being able to dedicate more time to spend with our patients by having smaller panel sizes. We offer weekday office hours (which means no weekends), potential for staff to earn monthly incentives and each staff member has their own personal office!

As a Patient Service Coordinator with theDCC , you build relationships with patients, physicians and co-workers by providing “world class” service and would be the first point of contact/ ambassador for concierge patients. Utilize sales skills to retain patients within the practice. Maintain superior patient-provider relationships with the highest quality of care coordination and provide service that ensures patients’ needs are met and expectations are exceeded. Continuously work to improve quality efficiency & service in all areas of practice with attention to balancing health related and financial conversations to keep copays and membership fees up to date. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)

Experience

• Healthcare experience (Required)

Keywords: Patient Service Coordinator, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance — $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down — $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.