Patient Experience Concierge

Sentara; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401k with match

Tuition assistance

Paid time off

Life insurance

Job summary

Sentara Virginia Beach General Hospital is hiring a Full-time Guest Relations Representative for the day shift. You will be the front-line liaison for patients, families, visitors, and hospital staff, ensuring a welcoming environment and resolving concerns.

The role includes verifying patient registration, escort duties, and coordinating referrals and services to meet patient needs, with a focus on high-quality customer service and teamwork.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• Healthcare or hospitality experience preferred.
• Data entry, filing and basic office tasks experience preferred.

Responsibilities

• Serve as liaison between patients, families, visitors and hospital staff.
• Verify patient registration and escort to destinations.
• Identify patient and family needs and refer to appropriate services.
• Record and submit documentation and reports for services provided.

Skills

Guest relations

Customer service

Front desk

Receptionist

Communication skills

Education

High School Diploma or GED

Tools

Data entry

Job description

Sentara Virginia Beach General Hospital is hiring a Full-time Guest Relations Representative for the day shift. You will be the front-line liaison for patients, families, visitors, and hospital staff, ensuring a welcoming environment and resolving concerns.

The role includes verifying patient registration, escort duties, and coordinating referrals and services to meet patient needs, with a focus on high-quality customer service and teamwork.