Concierge Patient Care Coordinator

Exceptional Health; Wellesley (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Exceptional Health, LLC is seeking a highly organized Patient Service Coordinator to join our concierge internal medicine team in Wellesley, MA. This full-time role supports both patients and clinical staff with accuracy, empathy, and professionalism to ensure smooth daily operations.

Responsibilities include greeting patients, triaging inquiries, scheduling appointments, verifying insurance, collecting co-pays, and coordinating care among providers.

Qualifications

• Minimum of 4 years of administrative experience in a medical setting.
• Familiarity with internal medicine workflows, terminology, and clinical processes.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and web-based systems.
• Experience with Epic or similar EHR platforms strongly preferred.

Responsibilities

• Serve as the first point of contact for patients, providing warm greetings and professional phone support
• Triage patient inquiries and route messages appropriately
• Schedule patient appointments, specialty consultations, and diagnostic testing
• Verify insurance coverage and prepare charts to ensure seamless, efficient daily operations
• Collect co-pays and manage administrative follow-up tasks
• Coordinate care between patients, physicians, and clinical staff
• Communicate test results and updates to patients and providers as directed
• Track, monitor, and follow up on outstanding orders, lab results, and consult notes
• Maintain HIPAA compliance and protect patient confidentiality in all communications
• Manage multiple responsibilities while sustaining strong customer service and attention to detail

Skills

Verbal communication

Written communication

Multitasking

Documentation

Teamwork

Tools

Microsoft Office

Epic EHR

Job description

Exceptional Health, LLC is seeking a highly organized Patient Service Coordinator to join our concierge internal medicine team in Wellesley, MA. This full-time role supports both patients and clinical staff with accuracy, empathy, and professionalism to ensure smooth daily operations.

Responsibilities include greeting patients, triaging inquiries, scheduling appointments, verifying insurance, collecting co-pays, and coordinating care among providers.