Patient Coordinator

Exceptional Health; Wellesley (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Exceptional Health, LLC is seeking a highly organized Patient Service Coordinator to join our concierge internal medicine team in Wellesley, MA. This full-time role supports both patients and clinical staff with accuracy, empathy, and professionalism to ensure smooth daily operations.

Responsibilities include greeting patients, triaging inquiries, scheduling appointments, verifying insurance, collecting co-pays, and coordinating care among providers.

Qualifications

• Minimum of 4 years of administrative experience in a medical setting.
• Familiarity with internal medicine workflows, terminology, and clinical processes.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and web-based systems.
• Experience with Epic or similar EHR platforms strongly preferred.

Responsibilities

• Serve as the first point of contact for patients, providing warm greetings and professional phone support
• Triage patient inquiries and route messages appropriately
• Schedule patient appointments, specialty consultations, and diagnostic testing
• Verify insurance coverage and prepare charts to ensure seamless, efficient daily operations
• Collect co-pays and manage administrative follow-up tasks
• Coordinate care between patients, physicians, and clinical staff
• Communicate test results and updates to patients and providers as directed
• Track, monitor, and follow up on outstanding orders, lab results, and consult notes
• Maintain HIPAA compliance and protect patient confidentiality in all communications
• Manage multiple responsibilities while sustaining strong customer service and attention to detail

Skills

Verbal communication

Written communication

Multitasking

Documentation

Teamwork

Tools

Microsoft Office

Epic EHR

Job description

Patient Service Coordinator – Exceptional Health, LLC

Salary: $72,500 per year

Location: Wellesley, MA

Schedule: Monday - Friday, 8:00 AM to 4:00 PM

Job Type: Full-time

Date Posted:

Exceptional Health is a premier concierge internal medicine practice committed to delivering personalized, high-quality care in a warm, collaborative environment. We are seeking a full-time

Patient Service Coordinator to join our growing team.

This position is ideal for someone who is highly organized, detail-oriented, and proactive. The right candidate thrives in a fast-paced setting and takes pride in supporting both patients and clinical staff with accuracy, empathy, and professionalism.

Key Responsibilities

• Serve as the first point of contact for patients, providing warm greetings and professional phone support
• Triage patient inquiries and route messages appropriately
• Schedule patient appointments, specialty consultations, and diagnostic testing
• Verify insurance coverage and prepare charts to ensure seamless, efficient daily operations
• Collect co-pays and manage administrative follow-up tasks
• Coordinate care between patients, physicians, and clinical staff
• Communicate test results and updates to patients and providers as directed
• Track, monitor, and follow up on outstanding orders, lab results, and consult notes
• Maintain HIPAA compliance and protect patient confidentiality in all communications
• Manage multiple responsibilities while sustaining strong customer service and attention to detail

Qualifications

• Minimum of 4 years of administrative experience in a medical setting
• Familiarity with internal medicine workflows, terminology, and clinical processes
• Strong multitasking skills with the ability to anticipate patient and provider needs
• Excellent verbal and written communication skills
• Ability to document clearly, concisely, and professionally
• Proficiency in Microsoft Office and web-based systems
• Experience with Epic or similar EHR platforms strongly preferred
• A collaborative mindset, strong work ethic, and a commitment to high-quality patient care

Why Join Exceptional Health?

At Exceptional Health, we believe outstanding care begins with an outstanding team. You will be part of a supportive, forward-thinking practice that values teamwork, trust, and clinical excellence. This is an opportunity to contribute meaningfully to the patient experience every day and grow within a well-respected concierge practice.