Concierge - Part Time, Weekends

Blt Management LLC; Norwalk (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

BLT is seeking a friendly Concierge for a part-time role in Norwalk, CT. You will be at the front desk of a luxury residential building, delivering exceptional resident services and maintaining building accessibility.

You will greet residents and visitors, assist with move-ins/outs, handle packages, coordinate services like dry cleaning and directions, and ensure security procedures are followed. Weekend availability and strong communication are required.

Qualifications

• 1+ year concierge or 2+ years in hospitality.
• Commitment to outstanding customer service.
• Self-motivated and works with limited supervision.
• Ability to set priorities and handle multiple tasks.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office.
• High school diploma or GED; college education preferred.
• Weekend work availability.
• Must be 21+ to handle packages containing alcohol.

Responsibilities

• Oversees front desk services for the luxury residential building.
• Answers calls and resident inquiries promptly and professionally.
• Assists residents with move-in and move-out procedures.
• Welcomes residents, guests and vendors; registers visitors.
• Follows emergency key procedures and security policies.
• Coordinates resident services including packages, dry cleaning and directions.
• Performs clerical tasks as assigned by supervisor.
• Hours available: 2:30pm-11:00pm.

Skills

Concierge experience

Customer service

Hospitality

Multitasking

Microsoft Office

Communication

Weekend availability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

BLT is seeking an outgoing, customer service focused individual who enjoys making a difference in people's lives. The Concierge is a key member of the property management team. Plenty of opportunity to develop strong relationships and build your career! This is a part-time position located in Norwalk.

Description: The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Duties and Responsibilities of the Concierge

• Oversees the provision of all services at the front desk of the luxury residential building
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Assists residents with move-in and move-out procedures.
• Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered.
• Adheres to emergency key procedures, manage key insurance policy, and control keyboard.
• Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls.
• Additional tasks and clerical duties as assigned by supervisor
• Hours available: 2:30pm-11:00pm

Qualifications and Requirements of the Concierge

• 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role
• Must demonstrate commitment to deliver outstanding customer service
• Self-motivated, trustworthy, and works with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred.
• Ability to work weekends
• Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol

Physical Requirements of the Concierge

• Must be able to lift and carry packages over 25 lbs on a regular basis.
• Ability the stand, walk, bend, and reach throughout the shift.

BLT is an equal opportunity employer. Please note that this job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list, and duties may evolve over time based on business needs.