Package Concierge

Building and Land Technology; Stamford (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Vision Plan

401k Plan

Life Insurance

Paid Vacation

Paid Holidays

Tuition Reimbursement

Job summary

Building and Land Technology (BLT) is seeking an outgoing, customer-service oriented Concierge to join our property management team in Stamford. This full-time role focuses on delivering superior service to residents, guests, and vendors with a commitment to company policies and procedures.

The Concierge will manage front desk operations, assist with move-ins/outs, register visitors, coordinate services, and support event planning while maintaining a welcoming environment.

Qualifications

• 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role.
• Must demonstrate commitment to deliver outstanding customer service.
• Self-motivated, trustworthy, and works with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.

Responsibilities

• Oversees the provision of all services at the front desk of the luxury residential building.
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner.
• Assists residents with move-in and move-out procedures.
• Welcomes residents, guests, and vendors; ensures visitors are properly registered.
• Adheres to emergency key procedures and manages key insurance policy.
• Provides and coordinates resident services including package handling, dry cleaning, event planning, local directions, and courtesy calls.
• Performs additional tasks and clerical duties as assigned by supervisor.

Skills

Customer service

Interpersonal skills

Multitasking

Education

High school diploma/GED

College education preferred

Tools

Microsoft Office

Job description

BLT is seeking an outgoing, customer service focused individual who enjoys making a difference in people's lives. The Conciergeis a key member of the property management team. Plenty of opportunity to develop strong relationships and build your career! This is a full-time position.

Description: The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Schedule: Monday-Friday 12:00pm to 8:30pm

Duties and Responsibilities of the Concierge :

• Oversees the provision of all services at the front desk of the luxury residential building
• Promptly answers phone calls, requests, andconcerns, while responding to all resident inquiries in a professional andtimely manner
• Assists residents with move-in and move-out procedures.
• Warmly welcomes residents, guests, and vendors.Ensures thatall visitors have been properly registered.
• Adheres toemergency key procedures, manage key insurance policy, and control keyboard.
• Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls.
• Additional tasks and clerical duties as assigned by supervisor

Qualification and Requirements of the Concierge:

• 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role
• Must demonstrate commitment to deliver outstanding customer service
• Self-motivated, trustworthy, and works with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred.
• Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol

Physical Requirements of the Concierge:

• Must be able to lift and carry packages over 25 lbs on a regular basis
• Ability to stand, walk, bend, and reach throughout the shift.

Benefits Provided to the Concierge:

• Competitive Pay
• Medical Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Holidays
• Tuition Reimbursement

BLT is an equal opportunity employer.Please note that this job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list, and duties may evolve over time based on business needs.