Lead Concierge: Guest Services & Events (Full-Time)

Planned Companies; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies in Washington DC is seeking a Lead Concierge to welcome tenants, guests, and vendors in a professional lobby environment. The role emphasizes delivering exceptional service and coordinating guest experiences in a secure setting.

The Full-Time position runs Sunday to Thursday from 7:00 AM to 3:00 PM (40 hrs/wk) with a pay rate of $21.00 per hour. Strong customer service, communication skills, and multitasking in a fast-paced environment are essential.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities and needs.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail shopping, and services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and control keys & access cards.

Skills

Customer service

Communication

Basic computer skills

Local knowledge

Time management

Physical stamina

Job description

Planned Companies in Washington DC is seeking a Lead Concierge to welcome tenants, guests, and vendors in a professional lobby environment. The role emphasizes delivering exceptional service and coordinating guest experiences in a secure setting.

The Full-Time position runs Sunday to Thursday from 7:00 AM to 3:00 PM (40 hrs/wk) with a pay rate of $21.00 per hour. Strong customer service, communication skills, and multitasking in a fast-paced environment are essential.