Lead Concierge - Premier Guest Experience & Events

Planned Companies

United States

Remote

USD 24,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies’ Washington, DC location is seeking a Full-Time Lead Concierge to welcome tenants, guests and vendors with warmth and professionalism. You will manage front desk duties, coordinate with building staff, and help create memorable experiences while ensuring safety and property standards.

We require 3+ years of customer service, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

3+ years of customer service experience.
Desire and passion to provide a warm and welcoming hello to everyone.
Excellent written and verbal communication and basic computer skills.
Knowledge of local attractions and establishments.
Polite, friendly, self-assured and able to multitask with good time-management.
Ability to lift up to 50lbs when needed.

Responsibilities

Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
Plan and organize on-site events.
Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
Document, secure and track mail, deliveries, and vendor services at designated areas.
Answer telephones, monitor lobby as well as maintain and control keys & access cards.