Concierge, Luxury Hotel — Elevate Guest Experiences

Hei Hotels Inc.; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

Vacation and Holiday programs

Pet insurance

Life and disability insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Guest Services Associate for Brickell Arch, a Luxury Collection Hotel, Miami. You will answer questions and take reservations for dining, entertainment, sports events, recreation, tours, and more to help guests plan their stay.

Responsibilities include providing directions, notifying guests of mail and packages, maintaining up-to-date hotel information, and reliably attending shifts. Hotel experience is preferred; strong communication is essential.

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Skills

Public customer service experience

Hotel experience

Effective working relationships

Verbal and written communication

Adapt communication style

Job description

HEI Hotels & Resorts is seeking a Guest Services Associate for Brickell Arch, a Luxury Collection Hotel, Miami. You will answer questions and take reservations for dining, entertainment, sports events, recreation, tours, and more to help guests plan their stay.

Responsibilities include providing directions, notifying guests of mail and packages, maintaining up-to-date hotel information, and reliably attending shifts. Hotel experience is preferred; strong communication is essential.