Banquet Operations Manager - Luxury Hotel, Miami

Hei Hotels Inc.; Miami (FL); On-site; USD 80,000 - 85,000; Full time

Job summary

HEI Hotels & Resorts seeks a Banquet Manager to supervise daily banquet operations at Brickell Arch, a Luxury Collection Hotel in Miami. You will lead banquet captains, servers, and staff, ensure quality service, manage staffing plans, and assist with budgeting and payroll processes.

The role requires hotel banquet experience, leadership skills, and strong communication, with on-site responsibilities in a premium hospitality setting.

Qualifications

• Experience in hotel banquet/catering operations preferred.
• 1–2 years in a related role within hospitality.
• Strong supervisory and coaching abilities.
• Basic math and POS knowledge for banquet charges.

Responsibilities

• Supervise and direct banquet associates including captains and servers.
• Interview, hire, schedule, train, develop, coach and review staff.
• Oversee banquet area operations and ensure SOP adherence.
• Meet clients to review Banquet Event Orders and changes.
• Calculate and present banquet checks for payment.
• Prepare daily service charges and payroll reports.
• Maintain sanitation and asset protection in banquet areas.
• Maintain attendance and be available on schedule.
• Perform other duties as assigned.

Skills

Banquet operations

Staff supervision

Hiring and training

Budgeting and payroll

F&B service

Communication skills

Leadership

Scheduling

Education

Post-high school education

Tools

Computer literacy

Job description

HEI Hotels & Resorts seeks a Banquet Manager to supervise daily banquet operations at Brickell Arch, a Luxury Collection Hotel in Miami. You will lead banquet captains, servers, and staff, ensure quality service, manage staffing plans, and assist with budgeting and payroll processes.

The role requires hotel banquet experience, leadership skills, and strong communication, with on-site responsibilities in a premium hospitality setting.