Food & Beverage Director — Guest Experience & Ops

Hei Hotels Inc.; Miami (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and Sick time

401(k) with matching

Job summary

HEI Hotels & Resorts, overseeing Brickell Arch, a Luxury Collection Hotel, Miami, seeks an experienced operations leader to plan and manage the restaurant, room service and other F&B outlets. You will ensure service excellence, quality, compliance, and financial performance while guiding a skilled team.

The role focuses on directing daily restaurant/bar activities, budgeting, guest relations, and implementing corporate standards within a luxury hotel environment in Miami.

Qualifications

• Two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Knowledge of hotel operations, including budgeting and hospitality standards.
• Leadership, delegation, and effective communication skills.
• Ability to plan, organize, and manage priorities under deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Direct the day-to-day operations of restaurant and room service for all meals.
• Manage human resources across outlets: hiring, scheduling, training and performance reviews.
• Implement programs and ensure compliance with policies, safety and regulations.
• Forecast and monitor budgets for labor, food, beverages and supplies.
• Respond to guest needs and market trends to boost satisfaction and sales.
• Develop promotions and displays to attract in-house guests and local market share.
• Monitor sanitation and maintenance across outlets; ensure asset protection.
• Maintain regular attendance and willingness to take on additional duties.

Skills

Leadership

Staff development

Communication

Time management

Budgeting

Education

Two years of post-high school education

Job description

HEI Hotels & Resorts, overseeing Brickell Arch, a Luxury Collection Hotel, Miami, seeks an experienced operations leader to plan and manage the restaurant, room service and other F&B outlets. You will ensure service excellence, quality, compliance, and financial performance while guiding a skilled team.

The role focuses on directing daily restaurant/bar activities, budgeting, guest relations, and implementing corporate standards within a luxury hotel environment in Miami.