Luxury Hotel Server I – Tipped Position

Hei Hotels Inc.; Miami (FL); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Medical & Dental through Anthem BCBS

Vision insurance through EyeMed

Paid vacation, sick and holidays

Pet insurance through ASPCA

401(k) with matching

Hotel room discount programs

Job summary

HEI Hotels & Resorts is seeking a hospitality professional to provide guests with exceptional service at the Brickell Arch, a Luxury Collection Hotel, Miami. You will greet guests, take accurate orders, and ensure smooth POS operation while maintaining a courteous, polished appearance.

The role requires teamwork, knowledge of food and beverage service, and the ability to handle large trays and alcohol service in a fast-paced environment.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Customer service

Team player

Communication skills

Hospitality knowledge

Tools

POS system

Job description

HEI Hotels & Resorts is seeking a hospitality professional to provide guests with exceptional service at the Brickell Arch, a Luxury Collection Hotel, Miami. You will greet guests, take accurate orders, and ensure smooth POS operation while maintaining a courteous, polished appearance.

The role requires teamwork, knowledge of food and beverage service, and the ability to handle large trays and alcohol service in a fast-paced environment.