Banquet Operations Lead – Luxury Hotel

HEI Hotels & Resorts; Miami (FL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Vacation and holiday programs

401(k) Savings Plan

Job summary

HEI Hotels & Resorts seeks a Banquet Manager at Brickell Arch, a Luxury Collection Hotel, Miami, to oversee daily banquet operations and ensure exceptional service, quality, and compliance with SOPs. You will lead captains, servers, and event staff, manage schedules, and review events with clients to ensure satisfaction.

The role requires 1–2 years of relevant experience, strong leadership and communication, and proficiency with banquet operations and budgeting. Competitive benefits are offered.

Qualifications

• More than two years of post-high school education.
• 1–2 years of related banquet/hotel experience preferred.
• Experience with HEI banquet/catering food & beverage operations.

Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, hire, schedule, train, develop, coach and counsel staff; resolve problems; conduct performance reviews.
• Oversee daily banquet operations to ensure service quality and compliance with SOPs; maintain safety standards.
• Meet customers to review Banquet Event Orders and changes to ensure quality delivery.
• Calculate and review banquet checks and daily service charges; coordinate payroll with Accounting.
• Monitor sanitation and maintenance of banquet areas and equipment; protect assets.
• Maintain attendance and regular work availability; perform other duties as assigned.

Skills

Leadership

Staff training

Communication

Time management

Budgeting

Teamwork

Hospitality operations

Education

Post-high school education

Job description

HEI Hotels & Resorts seeks a Banquet Manager at Brickell Arch, a Luxury Collection Hotel, Miami, to oversee daily banquet operations and ensure exceptional service, quality, and compliance with SOPs. You will lead captains, servers, and event staff, manage schedules, and review events with clients to ensure satisfaction.

The role requires 1–2 years of relevant experience, strong leadership and communication, and proficiency with banquet operations and budgeting. Competitive benefits are offered.