Concierge

HEI Hotels; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

Vacation and Holiday programs

Pet insurance

Life and disability insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Guest Services Associate for Brickell Arch, a Luxury Collection Hotel, Miami. You will answer questions and take reservations for dining, entertainment, sports events, recreation, tours, and more to help guests plan their stay.

Responsibilities include providing directions, notifying guests of mail and packages, maintaining up-to-date hotel information, and reliably attending shifts. Hotel experience is preferred; strong communication is essential.

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Skills

Public customer service experience

Hotel experience

Effective working relationships

Verbal and written communication

Adapt communication style

Job description

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell’s financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Compensation

Salary Range: $25.00 - $30.00 Hourly. Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No.

Overview

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Qualifications and Skills

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.