Banquet Operations Manager

HEI Hotels & Resorts; Florida; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance (EyeMed)

Vacation, Sick and Holiday programs

Pet insurance (ASPCA)

401(k) with company match

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Banquet Manager to supervise daily banquet operations at Brickell Arch, a Luxury Collection Hotel, Miami. You will lead a team of banquet staff, ensure service excellence, and maintain SOP compliance to deliver a premier guest experience.

The role requires leadership, strong communication, budgeting awareness, and collaboration with sales and culinary teams to execute high-quality events. Eligible for comprehensive HEI benefits and career growth opportunities.

Qualifications

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Effective verbal and written communication skills and ability to adapt style for different audiences.
• Ability to work well in a team and be flexible to co-workers' needs.
• Experience leading banquet operations and managing daily service standards.

Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, recruit, schedule, train, develop, empower, coach and counsel staff; resolve problems.
• Oversee daily banquet operations to ensure quality service, safety, and SOP adherence.
• Meet with customers to review Banquet Event Orders and ensure delivery of a quality product.
• Prepare and present banquet checks; ensure timely payments and accurate reporting.
• Manage daily service charges and payroll; coordinate with Accounting.
• Monitor sanitation and maintenance of Banquet areas and equipment.
• Maintain attendance and be available on a regular basis.
• Perform other related duties as assigned.

Skills

Leadership

Verbal communication

Written communication

Team player

Budget forecasting

Computer skills

Tools

Computer equipment knowledge

Job description

HEI Hotels & Resorts is seeking a Banquet Manager to supervise daily banquet operations at Brickell Arch, a Luxury Collection Hotel, Miami. You will lead a team of banquet staff, ensure service excellence, and maintain SOP compliance to deliver a premier guest experience.

The role requires leadership, strong communication, budgeting awareness, and collaboration with sales and culinary teams to execute high-quality events. Eligible for comprehensive HEI benefits and career growth opportunities.