Concierge & Guest Services Specialist

Accor; Wailea-Makena (HI); On-site; USD 36,000 - 51,000; Full time

Job summary

Fairmont Hawai'i is seeking a Guest Services Team member to greet guests, check them in, and settle accounts while maintaining high service standards. You will assist guests with resort facilities and share information about island activities, dining options, and services.

The role emphasizes upselling accommodations and resort services, working with resort software, and ensuring accurate daily cash handling.

Qualifications

• High School diploma or equivalent.
• A Degree in Hotel/Hospitality or Tourism is an asset.
• Minimum of one year experience in a fast-paced hotel environment.

Responsibilities

• Greet, check in and settle guest accounts while adhering to service standards.
• Assist guests regarding resort facilities in an informative way.
• Share information about resort, island activities, and dining options.

Skills

Guest service

Cash handling

Multi-tasking

Sales/up-selling

Communication

Education

High School diploma

Hospitality/Tourism degree (asset)

Tools

Resort software

Job description

Fairmont Hawai'i is seeking a Guest Services Team member to greet guests, check them in, and settle accounts while maintaining high service standards. You will assist guests with resort facilities and share information about island activities, dining options, and services.

The role emphasizes upselling accommodations and resort services, working with resort software, and ensuring accurate daily cash handling.